FAQ
Q: Are Homarao products safe and suitable for everyday home decoration?
A: Yes! All Homarao decorative vases are crafted from high‑quality materials and undergo careful quality checks. They are designed to be durable, stylish, and suitable for everyday home décor, adding elegance to living rooms, dining tables, offices, and modern interiors.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 7–14 business days, while international orders may take 7–21 business days depending on customs clearance and destination.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@homarao.com with photos of the issue. We will arrange a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, Homarao ships worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@homarao.com
📞 Phone: +852 2870 1582
📍 Address:
28/F, Winsome House, 73 Wyndham Street, Central, Hong Kong